When you take your child to the hospital because they are you assume that you’ll leave with peace of mind. You expect your child to be better when you leave the hospital, or, at the very least, that you’ll walk away knowing what is wrong with your child and whether or not they will, in fact, get better. A UK couple did not receive the courtesy, and after three different visits to the hospital their toddler died of illness-related conditions.
When Lucy and Raymond Connolly first took their son Harry to the hospital on April 26 of last year, he was vomiting and had loose, bloody stools. The 19-month-old was admitted to the hospital and discharged the following day. The hospital’s records indicated that he was “responding well to treatment.” He left with what is known as an “open access agreement,” which allows patients to return to the hospital if they aren’t getting any better.
Harry was experiencing the same symptoms and his condition was deteriorating, so his parents took him back to the hospital on April 28th. Just a few hours later, he was discharged from the hospital. Harry’s condition was worse still, so his family tried, again, to take him to the hospital on April 29th. On that day, no one seemed to find any records regarding Harry’s “open access agreement” and he was denied care.
By now, Lucy and Raymond were desperate. Harry’s eyes were sunken in and they knew something was very wrong. They called the hospital and reported that his eyes were sunken in. The hospital referred them to the Northamptonshire Nenedoc out-of-hours care center. The center told Lucy and Raymond that Harry had a virus and told them to keep giving him fluids.
On the night of April 30th, the night after his visit to the out-of-hours center, Lucy and Raymond put their son to bed. Early the next morning, they awoke to a stiff, cold body where once a vibrant young toddler had slept.
The postmortem examination indicated that Harry had died of dehydration and acute kidney failure, both of which were brought on by an inflammation of his colon. The report prompted a full-on investigation of the procedures carried out by the hospital regarding little Harry’s illness and death and it was found that policies and procedures regarding basic patient care had not been followed. Harry was only weighed once in the three days he had been examined and no one bothered to draw blood work to try and determine if there were any underlying causes for his deteriorating condition. Had he received the care he desperately needed, he might still be here today.
At a hearing over the case, the medical director for Northampton General Hospital NHS and Trust said,
“We wish to offer our deepest sympathies to Harry’s parents and family and say sorry to Mr. and Mrs. Connolly for the failings identified today by the coroner in the care of their sun. The trust fully accepts the narrative verdict. I would emphasize that, as the coroner noted during the inquest, we have already undertaken a full investigation into what happened and shared the results with Harry’s parents. Following that investigation, we made a series of changes during the past year to the way we care for children as a result of the lessons learned from this case and we remain committed to constant improvement in quality.”
Unfortunately, all of the apologies in the world can’t bring their son back, and the couple says that they will never forget the events that led up to their son’s death, nor will they ever get over their loss. For them, the hospital changes are too little, too late.
She also encouraged all parents to trust their gut when it comes to medical care for their children, saying,
“If you feel that something is wrong, do not leave that hospital. Do not leave that doctor’s until they’ve investigated what it is, because at the end of the day, does it matter if you feel that you’re under their feet or annoying them? Well, what’s more important?”
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Listened to this mother on five live radio and could not believe what they had gone through as a family. What a complete and utter failure of the health service and the people that should know better. Our thoughts go our to the family
Wow… that is beyond a parents worst nightmare 🙁 I totally trust my doctor, but this really goes to show you- they are not always right, and in this case horribly wrong.
This is so similar to our story whilst we were in kings college hospital- my son had a twisted stomach (we didn’t find out until later) and was recovering from a heart op. we were in the hospital whilst he was vomiting for 5 days, no one weighed him (he lost a lot of weight when they finally did) and he wasn’t given an I.V but was constantly vomiting. I think he went into shock but all the doctors denied that he was even dehydrated. Im so sorry the worst happened before they could start to help. My outburst at the lack of care we received led the doctors to label me as “postnatally depressed” but they started looking after him properly after that. Getting them to admit this in a response to my complaint is another thing – they really need to admit and learn from their mistakes because they are failing at basic care.